Leaving is always easy.

1. What this policy covers

This Payments & Cancellation policy applies to Emaration's onboarding (the "Onboarding") — our automated six-layer audit and setup — and to monthly membership paid to Emaration LLC ("Emaration," "we," "us"). It is part of, and incorporated into, the engagement letter and the Master Services Agreement, if applicable. Custom or done-for-you engagements may have additional terms in your signed agreement.

2. Onboarding and membership pricing

Onboarding — our automated six-layer audit and setup — covers the standard scope described in the engagement letter and on our methodology page. As of the last-updated date above, onboarding is normally $1,000, and it's waived when you join via the waitlist. Membership opens this summer from $199/month, month-to-month, the first rung of a ladder that scales with your locations and tools. Custom or expanded scope is priced separately and is not covered by this policy.

3. How canceling works

Emaration is month-to-month. Cancel anytime — in a click or a quick email — and you won't be billed again. Leaving is always easy and immediate; there's no notice period to serve and nothing to argue your way out of. Payments cover access and work we've committed to and delivered, so they aren't returned — but everything you pay for is yours to keep, and you're never billed for a month you didn't choose.

4. What you receive and keep

Everything you pay for is delivered and yours to keep — immediately and permanently:

• The full signed six-layer audit deliverable — the written report, the dashboard, and the audio variant, signed by both co-founders.
• The 30-minute founder walkthrough — live, with Andrew (and Jordan when brand or accessibility is in scope).

You see the full scope before you pay, and you keep all of it after.

5. Payment disputes

If you believe a charge was made in error — for example, a duplicate charge or an amount that doesn't match what you agreed to — email human@emaration.ai with the subject line "Audit payment question" and we will look into it promptly. Please contact us before initiating a payment-processor chargeback so we can resolve a genuine billing error directly. This acknowledgement of how disputes work doesn't change that payments for access and work we've committed to and delivered aren't returned.

6. Questions before you buy

We want you certain before you pay. Email human@emaration.ai with anything you want to confirm about scope, deliverables, or timing — a human responds within one business day. We'd rather answer every question up front than have anyone unsure at checkout.

7. Changes to this policy

We may update this Payments & Cancellation policy over time. The version that applies to your membership is the one published on the date your most recent payment was made, reflected by the "last updated" date at the top of this page.

8. Questions

If anything in this policy is unclear, email human@emaration.ai before purchasing. We'd rather answer the question up front, in plain language — the same way we wrote this.